AI chatbots have evolved from simple scripts to sophisticated conversational agents. Here’s what businesses need to know.
Types of AI Chatbots
- Support bots: Handle customer service queries
- Sales bots: Qualify leads and recommend products
- Internal bots: Help employees with IT and HR
Top Platforms
Intercom
Customer messaging platform with AI-powered resolution.
Drift
Conversation-driven marketing and sales.
Zendesk
Customer service with AI agent capabilities.
IBM Watson
Enterprise-grade conversational AI.
Implementation Tips
Start with common queries, measure resolution rate, continuously train on new interactions.