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Customer Service Is Reshaping the Global Economy: What Bill Gates’ Startup Story Really Teaches Us

Customer Success in the Economy Is No Longer Optional When Bill Gates revealed that he worked a customer service shift at his daughter’s startup, the story quickly caught attention online. However, beyond the family moment lies a deeper lesson about business today. Customer success has become one ...

What Is a Customer Success Manager?

If you are exploring careers in SaaS, IT, or tech services, you’ve probably heard the term Customer Success Manager (CSM) more than once. In this article, I’ll walk you through what a customer success manager really does, their responsibilities, KPIs, essential skills, career progression, and how ...